Frequently Asked

Questions

Have questions? We’ve got answers! Browse through our frequently asked questions to find quick solutions or get more details about our products & services.

What is Neigh-Barks?

Neigh-Barks Feed & Pet Supply is a 100% Canadian-owned retailer of animal feed, pet food, and pet supplies. We have locations in Beaver County and Sturgeon County, Alberta.
Do you carry locally sourced products?

Absolutely! We proudly support Canadian and local suppliers whenever possible. Many of our pet foods, feeds, and supplies come from trusted Canadian brands.
How can I contact Neigh-Barks?

Beaver County Location: Email: info@neighbarks.com Phone: 780-800-8031 Sturgeon County Location: Email: michelle@neighbarks.com Phone: 825-523-7812 Feel free to contact us with questions or special requests.
What types of pets and animals does Neigh-Barks carry supplies for?

Neigh-Barks provides high-quality feed and supplies for a wide variety of animals, including: Horses – Premium hay, grain, supplements, and grooming supplies. Livestock – Feed and care products for cows, goats, sheep, pigs, and chickens. Dogs & Cats – High-quality pet food, treats, toys, and accessories. Small Animals – Supplies for rabbits, guinea pigs, hamsters, and more. Birds – Food and accessories for pet birds, wild birds, and backyard poultry. We strive to meet the needs of all animals, big and small! If you're looking for something specific, feel free to reach out or visit us in-store.
Do you offer delivery services?

Yes! Neigh-Barks offers delivery services for feed and pet supplies. Delivery is free on orders of $300 or more. For orders below this amount, a delivery fee may apply. Availability and delivery areas may vary by location. For more details or to schedule a delivery, please contact us.
Can I special order a product you don’t carry in-store?

Yes! If you need a specific brand or product that we don’t have in stock, let us know—we may be able to order it for you.
Do you have a rewards program?

We appreciate our loyal customers! Ask in-store about any ongoing rewards, discounts, or seasonal promotions.
What products do you offer?

We provide a wide range of products, including: Animal Feed: For horses, cows, goats, chickens, and more. Pet Food: Top brands for dogs, cats, birds, and small animals. Supplies: Toys, treats, and tools for various pets.
Do you offer online shopping?

Yes, we have an online store where you can browse and shop from the comfort of your home.
What are your store hours?

Our store hours are as follows: Monday: 10am-7pm Tuesday: 10am-7pm Wednesday: 10am-7pm Thursday: 10am-7pm Friday: 10am-7pm Saturday: 10am-3pm Sunday: 10am-3pm Please note that hours may vary by location.
Do you offer bulk discounts?

Yes! We provide bulk pricing on certain feed and supplies. If you're looking to make a large purchase, give us a call to discuss available discounts.
What is your return/exchange policy?

We accept returns and exchanges on unused, unopened products within 14 days of purchase with a receipt. Some exceptions apply to feed and perishable items. Please contact us for details.
Where are your stores located?

Beaver County: 20422 Twp Rd 502, Beaver County, AB. Sturgeon County: 56521 Rg Rd 211, Sturgeon County, AB. For more details, visit our contact page.
Is there a franchise fee?

Yes, the franchise fee is $35,000.
What qualifications do I need to become a franchisee?

There are no specific background or experience requirements to become a Neigh-Barks franchisee. While experience in retail, pet care, or agriculture can be beneficial, it is not mandatory. We provide comprehensive training and support to help franchisees succeed, regardless of their prior experience. What we do look for in franchise partners: A passion for animals and their care. Strong customer service and business management skills. A willingness to learn and follow a proven business model. Commitment to community involvement and customer satisfaction. If you’re interested in joining the Neigh-Barks family, we’d love to discuss opportunities with you! Contact us for more details.
What support does Neigh-Barks provide to franchisees?

We offer comprehensive support, including: Operational Support: Training in customer service, product pricing, and administrative procedures. Marketing Support: Development of consumer marketing plans. Purchasing Support: Negotiation of quantity discounts. Development Support: Research into methods to enhance profitability.
I’m Interested in a franchise location. Who do I contact for more info?

For more detailed information on franchising opportunities, please contact us directly at: Phone: 780-668-3365 or 780-668-1365 Email: franchise@neighbarks.com Address: 20422 Twp Rd 502, Beaver County, Alberta T0B 4J2 We recommend reaching out to discuss specifics and receive personalized guidance.
What is the initial investment required to open a Neigh-Barks franchise?

The minimum initial investment is approximately $194,000.
Are there ongoing fees?

Franchisees are required to pay a royalty fee of 5% of gross sales and contribute 1% of gross sales to both local advertising and the corporate marketing fund.
Will I have an exclusive territory?

Yes, we offer exclusive territories to all franchisees based in a defined area with a minimum population base of 50,000.